The Office 

1. 1. The office front doors are open M-F from 9-5

   2. Agents may work in the office at any time and enter through the back door. 

   3. Doors to the building are locked after 

   4. You can always use the Master Lock lockbox by the office dropbox to enter the building at any time. Please remember to relock the key after using it.

302 299 1200

Yes please! We are open and would love to have you come in. 

Reppert Factor Portal 

Your log-in is your email address and password or password1

This is where you can submit a help ticket and tech support will reach out to you shortly. 

Reppert Factor phone number: 215-945-8869

3022991100

Yes! The original email you gave to KW when you joined will be automatically entered. Please let the front desk know if the email in the printer is incorrect.

1. 1. DE: RB-   Rebecca Barton

   2. PA: RB-065572    Michael McGavisk

The below link will take you to the NCCBOR Join Us page. There will be an application you can complete.

https://www.nccbor.com/top-consumers-join-us.html

After your NCCBOR application is complete, you can go to the Bright website and Supra website to join the MLS and gain access to the lockboxes. 

1. 1. When you apply for your NCCBOR membership, they often help you get started. 

   2. During Covid-19, sometimes they need agents to do it on their own. 

   3. Bright

      1. Go to brightmls.com

      2. Click the Join button

      3. Go to New or Returning Associate Brokers & Agents and click Join

      4. Read through the page and click on Subscribe to Bright MLS

      5. Choose your status, usually agent. 

      6. Enter your License Number, License Expiration, and state

      7. Enter your Broker Code

         1. DE:KELWLMWM

         2. PA: REALKS

      8. Enter your NRDS ID (from NCCBOR) and the Association (NCCBOR)

      9. Fill out the required contact information. 

      10. Review your application license agreement and submit.

1. 1. The lockboxes are held at the front desk. 

   2. Ask the front desk via email for a lockbox. Include the address of the property. 

   3. You can pick up your lockbox from the front desk. You will get a 4 digit code to unlock the box. 

   4. Return the box to the front desk.

   5. If you want to keep the box and move it to another property. Inform the front desk of the change and provide the new address.

1. 1. All copies of document the office has are in the google drive documents folder. This can be accessed from the resources page>Agent Resources and Documents.

   2. If a document is not there that you need, you can reach out to the front desk and MCA emails. Frontdesk472@kw.com    klrw472@kw.com 

   3. All contract documents should be in your docusign folder and shared with you when you join the brokerage.

1. 1. Email

      1. Frontdesk472@kw.com

      2. klrw472@kw.com (MCA)

   2. Facebook

      1. Keller Williams Wilmington/Kennett Square 

   3. Text via Heymarket

      1. You can interact with this platform. Texts sent are sent by the front desk, Team Lead, or MCA. 

   4. DTD4 Calls

      1. The office calls every few weeks to check-in and make sure you’re doing alright. We want to know if there is anything we can do to help you or any service or training that would be helpful to you.

   5. Google invites to events 

      1. frontdesk472@kw.com  will invite you to office trainings and meetings

   6. Please keep your voicemails free for phone referrals

1. 1. The Team Meeting is a monthly meeting of all of the agents in the market center. Everyone who is a part of our Wilmington/Kennett Square offices should plan to attend. 

   2. Team Lead Ashley Falkowski will lead the meeting. There will be updates on KWRI, the region, and our market center. We will review market stats, new technology, new events, and trainings. Sometimes speakers will be invited.

1. 1. The private Market Center facebook page has the monthly training calendar and weekly training links posted as announcements. 

   2. Classes held by Wilmington will send a google calendar invite to your email address. 

   3. Each Friday the front desk will send an email with the follow week’s training schedule and links.  

   4. KW Wilmington and the Greater PA Region have Eventbrite pages. You can reserve tickets for events with Wilmington and the Region.  

   5. The KW Connect calendar shows the national and regional trainings available 

   6. The Resources Site has a copy of the training calendar 

   7. Scott Le Roy has a training calendar 

1. 1. KW Wilmington has its own “rainy day” fund similar to the KW Cares fund to help out our agents in their times of need. 

   2. This money only goes to agents in our market center

   3. In the past, we have helped agents who have had medical emergencies, car accidents, family tragedies, etc. 

   4. You can contribute several ways

      1. A set amount off of each commission check i.e. $20

      2. A donation amount in the form of adding to your monthly bill (talk to Trish)

      3. Helping set up a fundraiser 

      4. Volunteering your time to cover agents who need a helping hand with closings/showings/etc. 

      5. Talk to Trish for other ways to donate